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Joining the team at the friendlier face of finance

IT Service Desk Analyst

Leek United is a highly admired financial services provider, independent, strong and deeply committed to its mutual status.

It is our mission to excel in meeting the financial needs of our members by providing high quality competitive products but, more importantly, by providing exceptional customer service and Marketing is essential to this success.

An opportunity has now arisen for an IT Service Desk Analyst.


You will need to respond to service desk telephone calls and emails from internal customers, diagnose and resolve incidents and requests including investigation and troubleshooting.  Perform daily system checks and respond to real time alerts from monitoring and manage hardware break/fix, coordinating engineers to site activities for the branch network.


Ideally you have a working knowledge of Microsoft Windows Server and desktop operating systems and Microsoft Office, along with a basic understanding of computer networks (components, cabling and IP addressing).  Customer service experience in an IT Service desk capacity is preferable. 


The salary for this role is up to £25,000 per annum

To apply for this position, please complete the application form and e-mail this to or post to HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffs, ST13 5DL.  (Tel: 01538 384151)  (Strictly no recruitment agencies).

Closing Date – 13th May 2019

Interview Date – TBC

To view the full job description and benefits package for this vacancy, please click on the relevant link.

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