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Help and Support

Help and Support

Help and support can come in a variety of ways. Whether you need a question answering or you've fallen under hardship and need of a bit of extra guidance, you can be confident that when you talk to us, we'll treat you with upmost care. We consider each customer’s individual circumstances and where a need is identified, strive to provide appropriate support.

On this page, you'll find resources to help you with the most commonly asked questions, as well as useful information relating to how we aid and support our customers.

If you're a member of the Society and would like to notify us of any additional support you require, please let us know by using the Contact Form at the bottom of the page, speaking to us in your local branch, or calling us on 0800 093 0004.

If you're concerned about the cost of living, we've compiled a list of helpful tips on areas where you may be able to reduce your bills. Click here to view more.

Whether you have a Leek United mortgage or looking to come to us for a mortgage, you can find information by clicking on the links below to some of the more common topics we get asked about on a regular basis regarding how we can help you with your mortgage. 


Already have a mortgage with us?

> Mortgage deal coming to an end
 

> Looking to borrow more
 

> Moving home and moving my mortgage
 

> Making changes to my mortgage
 

> Difficulties paying my mortgage
 

> Homes for Ukraine
 

> Frequently asked mortgage questions
 

Don't have a mortgage with us yet?

> First Time Buyer
 

> Remortgage to us
 

> Buy to Let
 

> View our mortgage products
 

> Frequently asked mortgage questions
 

Useful Documents

  Tariff of Mortgage Charges
 

  Statement of Practice Borrowers
 

  Guiding you through the homebuying process

 

Whether you have a Leek United savings account or are looking to come to open an account with us, you can find information by clicking on the links below to some of the more common topics we get asked about on a regular basis regarding how we can help you with your savings. 


Already have a savings account with us?

> Make regular payments into your Leek United savings account by standing order
 

> Dealing with your account by post
 

> Changing your address
 

> Changing our name
 

> Protecting yourself against fraud
 

> Bereavement advice
 

> Registering a Power of Attorney
 

> Registering a Court of Protection
 

> Frequently asked savings questions
 

Don't have a savings account with us yet?

> Proving your identity for a savings account
 

> Transferring your ISA to Leek United
 

> Registering a Power of Attorney
 

> Registering a Court of Protection
 

> Financial Services Compensation Scheme
 

> Frequently asked savings questions
 

Useful Documents

  Current Savings Interest Rates
 

  Savings Fees and Charges
 

  Statement of Practice Investors

 

 

Whether you have home insurance through Leek United or looking to take out a policy, you can find information by clicking on the links below to some of the more common topics we get asked about on a regular basis regarding how we can help you with your home insurance. 


Already have an insurance policy through Leek United?

> Making a claim
 

> Updating RSA about changes in my circumstances or changes to my property
 

> Moving home and moving my mortgage
 

> Making changes to my mortgage
 

> Canceling my policy
 

> Frequently asked insurance questions relating to coronavirus
 

Don't have home insurance through Leek United yet?

> Insurance cover to meet your needs
 

> How do I apply?
 

Useful Documents

  Insurance Product Information Document
 

  Full Policy Information (Policy Wording)

 

Helpful Resources

Supporting our members

We strive to provide appropriate support and achieve fair treatment and good outcomes for customers. Click for more information on our tools available which help with everyday challenges or difficulties.


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We understand that losing someone close to you is an emotional and distressing time, so we'll do all we can to offer you help and support.


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Read more on how you can avoid being defrauded by following our useful tips.


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Learn more from UK Finance on how financial firms can help if you are a victim of financial abuse by clicking the link below.


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Help and support for domestic abuse

Find out from www.gov.uk on how to get help if you or someone you know is a victim of domestic abuse.


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Make a complaint

If you have a complaint, we believe passionately in delivering a prompt response to your concerns. Read more to find out how we look to put things right.


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Get in touch and contact us

We're always happy to help you, whatever your query. Click through for more information on how to get in touch with us.


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Help and support - Useful contacts

There are several third party helplines available who offer advice, knowledge and support when it comes to your finances and wellbeing. Click to find more information.


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If you'd like to notify us of any additional support you need, simply let us know below or call 0800 093 0004.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE