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How can we help?

We're always happy to help you, whatever your query. To make it as easy as possible for you to get in touch with us, please choose your type of enquiry from the selection below. Or, if you prefer to speak to us in person, why not pop in to one of our branches.

Find My Local Branch

 

You can write to us: 

50 St. Edward Street, Leek, Staffordshire ST13 5DL

 

For satellite navigation users: the postcode for our Customer Service Centre is ST13 5DL
For further directions on how to find our Customer Service Centre, please click here.

Customer Service Centre

General Enquiries

Our general enquiries team are available five days a week 9am - 5pm Monday to Friday.

For mortgage advice

Call us to speak to a Qualified Mortgage Adviser or visit your nearest local branch. Please be aware that not all branches have a Qualified Mortgage Adviser, so please call us to arrange an appointment.

For existing Leek United mortgage customers

Call and speak to us or visit your local branch. Please be aware that not all branches have a Qualified Mortgage Adviser, so please call us to arrange an appointment.

For mortgage intermediaries

Our friendly team of Business Development Managers are here to help you with your new business enquiries.

Savings administration

For enquiries about your existing savings account, our Savings Team is available:
9am to 5pm - Monday to Friday

New savings account enquiries

For enquiries about a new savings account, our team is available:
9am to 4pm - Monday to Friday
9am to 12pm - Saturday

Insurance

For enquiries about home insurance, our team is available:
9am to 4pm - Monday to Friday
9am to 12pm - Saturday

Financial Planning

For enquiries about financial planning, our team is available:
9am to 4pm - Monday to Friday
9am to 12pm - Saturday

Complaints

Find out about our complaints procedure by clicking below, or to talk to a member of staff call us directly.

If we get it wrong, we would like to put it right

If you have a complaint, we believe passionately in delivering a prompt response to your concerns.

Read more to find out how we look to put things right.

Putting things right

Unsure about anything? Just contact us below or call 01538 384151