Savings Fees and Charges

Depending on whether you’re a new or existing customer, we may ask you to provide identification to confirm your name and address. To assist you, we try to verify this electronically.

If we are unable to, we would require your paper documentation instead.

Click the link below for a full list of what we can accept as proof of identity.
 

Proving your identity

Transferring your existing Cash ISA or Stocks & Shares ISA to us is easy.

Remember, don’t withdraw from an ISA in order to transfer to another provider as you will lose the tax-free benefits. Instead, Leek United offer a transfer service to do this for you. It is always a good idea to check with your current provider whether any charges apply for transferring your ISA to another provider.

You can book an appointment with your local branch, or follow these simple steps to apply by post:
 

A Power of Attorney is a document you sign in advance, appointing a person (or people) you choose to enable them to legally manage your welfare/financial decisions on your behalf when you're no longer able to.

The document can only be drawn up whilst you have full mental capacity and will need to be registered with the Office of the Public Guardian before it can be used. For more information, please read our Power or Attorney leaflet.

Once your Power of Attorney is approved by the Office of the Public Guardian, you can register with us in one of the following ways:
 

In branch

Please book an appointment with your Attorney(s) at your local branch, ensuring you bring your current passbook(s) and the official Power of Attorney document with you. If you’re not able to, your Attorney(s) can attend on your behalf.

We may ask you to provide identification to confirm your names and addresses. To assist you, we try to verify this electronically. If we are unable to, we would require your paper documentation instead. For a full list of what we can accept as proof of identity, please read our Proving your identity leaflet.
 

By post

Please print and complete a Power of Attorney Registration Form. You will also need to obtain a certified copy of the Power of Attorney document. For security reasons, please DO NOT send originals of your official document in the post. If you need any assistance, please call our Savings Team on 0808 281 9308, where our helpful staff will guide you through the relevant steps.

Please post your completed Power of Attorney Registration Form, certified copy of the Power of Attorney document and your current passbook(s) to the following address:

Savings Department
Leek United Building Society
50 St. Edward Street
Leek
Staffordshire
ST13 5DL

Once we've received the appropriate documents, we will process the required changes, update your records and return your documents and passbook(s) to you.

If someone loses their mental capacity but doesn’t have a Power of Attorney already in place, then a Court of Protection can appoint a Deputy to enable them to legally manage the welfare/financial decisions on their behalf.

To become a Deputy, you can only apply through the Court, and if successful, will be granted a court order which will outline the powers and responsibilities you have. You'll need to prepare reports for the Court each year containing all your decisions and transactions and demonstrate you have been acting in their best interest.

You can register your Court of Protection order in one of the following ways:
 

In branch

Please book an appointment with your local branch, ensuring you bring the current passbook(s) and the official Court of Protection document with you.

We may ask you to provide identification to confirm your name and address. To assist you, we try to verify this electronically. If we are unable to, we would require your paper documentation instead. For a full list of what we can accept as proof of identity, please read our Proving your identity leaflet.

By post

Please print and complete a Court of Protection Registration Form. You will also need to obtain a certified copy of the Court of Protection document. For security reasons, please DO NOT send originals of your official document in the post. You can call our Savings Team on 0808 281 9308, where our helpful staff will guide you through the relevant steps.

Please post your completed Court of Protection Registration Form, certified copy of the Court of Protection document and the current passbook(s) to the following address:

Savings Department
Leek United Building Society
50 St. Edward Street
Leek
Staffordshire
ST13 5DL

Once we receive the appropriate documents, we will process the required changes, update your records and return your documents and passbook(s) to you.

Leek United aims to be fair and reasonable in its dealings with customers and our Statement of Practice Investors leaflet sets out important terms and conditions which apply to all investors.

Please ensure you read and retain the copy given to you when opening your account. Further copies are available from any of our branches or a member of our Savings Team on 0808 281 9308.

Savings products are available to UK residents only.

Leek United Building Society branches have a policy restricting the amount which can be withdrawn, in cash and cheque, in any one day.

At Leek United, we are committed to remaining an independent mutual building society run for the benefit of our members. As a mutual society with a low risk, sustainable business model, we have no external shareholders to satisfy and so can focus all of our efforts on the provision of value and service to members.

Since 24 January 2000, all new members joining the Society become part of our Charitable Assignment Scheme for the first 5 years of their membership, in order to protect the independence and mutuality of the Society. This means that in the unlikely event of a merger or take-over of the Society, any windfall conversion benefits due would be passed onto to the Charities Aid Foundation during the time a member is assigned to this scheme.

The Charities Aid Foundation, established in 1974, is an organisation which champions for better giving, helping donors, companies and charities make a bigger impact from their donations. More information about the Charitable Assignment Scheme can be found in section 32 of our Statement of Practice Investors leaflet.

Paying in

1. PLEASE DO NOT SEND CASH.

2. Send your cheque(s) and passbook in a pre-paid envelope. Cheques should be made payable to the name of the account holder and not to the Society. You can request a pre-paid envelope by calling any of our branches.

3. The deposit will be recorded in your passbook and the passbook returned to you, together with a transaction request form and a pre-paid envelope.

Alternatively, you can make regular payments by standing order. Please click here to read instructions on how to do this.

Making withdrawals

NB: Withdrawals can be made by cheque only. Cheques paid into your account must be invested for at least six banking days before withdrawals can be made against them.

1. Complete the withdrawal section of the transaction request form.

2. If you have a notice account, and want to make a penalty free withdrawal by giving us notice, you need to indicate on the transaction request form.

Your withdrawal will be made after the required notice period. If notice has not been previously given, we will make your withdrawal immediately and charge the stated interest penalty.

3. If multiple signatures are required to operate this account, all relevant account holders MUST sign.

4. Send the transaction request form and your passbook in a pre-paid envelope. You can request a pre-paid envelope by calling any of our branches.

5. The withdrawal(s) will be recorded in your passbook. The passbook and cheque(s) will be returned to you together with a replacement transaction request form and a pre-paid envelope.

If you're in the process of moving home, or have already moved, then please remember to advise us once you've changed your address so we can update our records. This will ensure we continue to keep in touch and you'll continue to receive important mailings such as the Annual General Meeting notification. You can do this in one of the following ways:

In branch

Please book an appointment with your local branch. It will be helpful to bring your passbook along with you.

By post

Please print and complete a Change of Address Form and post to the following address:

Savings Department
Leek United Building Society
50 St. Edward Street
Leek
Staffordshire
ST13 5DL

Please note, if your signature authorising the change does not match our records, we may contact you before we can make any changes. Once we receive the completed form, we will process the required changes, update your records and notify you.

If your name has changed, or is about to change, due to marriage, divorce or through deed poll, please tell us as soon as possible so we can advise on the next steps to take for your information to be updated on our records. You can do this in one of the following ways:

In branch

Please book an appointment with your local branch, ensuring you bring the official documents supporting your name change (e.g. marriage certificate, change of name deed poll, decree absolute) and also your current passbook(s).

By post

Please print and complete a Specimen Signature Form. You will also need to obtain a certified copy of the official document supporting the change (e.g. marriage certificate, change of name deed poll, decree absolute). For security reasons, please DO NOT send originals of your official document in the post. For more details on certified documents, please read our Proving your identity leaflet.

Please post your completed Specimen Signature Form, certified copy of the official name change document and your current passbook(s) to the following address:

Savings Department
Leek United Building Society
50 St. Edward Street
Leek
Staffordshire
ST13 5DL

Please note, if your signature authorising the change does not match our records, we may need to contact you for further identification documents before we can proceed. Once we receive the appropriate documents, we will process the required changes, update your records and return your documents and passbook(s) to you.

At times when there has been no activity for several years on an account and we’re unable to locate the account holder (e.g. they may have changed their address without notifying us and forgot about their investment), we class these as lost or dormant accounts.
 

If you’re trying to locate an old account with us, the best thing to do is to contact your local branch or speak to our Savings Team by calling 0808 281 9308.

If you think you may have a lost account, but unsure which bank or building society it’s held with, there is a free service you can use called ‘mylostaccount’.
 

The mylostaccount service was set up by the British Banker’s Association (BBA), the Building Societies Association (BSA) and the National Savings & Investments (NS&I). It covers over 30 banks, all 43 UK building societies and the full range of National Savings & Investments products.

Our commitment to you

In Leek United we are committed to the highest standards of customer care and we want to know what you have to say about our services and products.

Your valued feedback will help us to ensure that we design products and services to meet your needs. 

If we get things wrong, your complaint will be dealt with in line with our internal complaints procedure to ensure fair resolution.

At Leek United, we understand that it is our responsibility to ensure that all of our customers’ personal and financial details are kept secure and private.

Click the link below to read more about our helpful ideas on how you can avoid being defrauded.

We understand that losing someone close to you is an emotional and distressing time.

In order to help you during this difficult period, we've outlined useful information in our Bereavement Advice leaflet to help you organise any Leek United accounts and to assist you with registering the death with other organisations.

You can contact your local branch or call our Savings Team on 0808 281 9308, where our helpful staff will guide you through the relevant steps. If possible, please call in advance so we can ensure a private room is available.

We will do all we can to help.

Leek United aims to be fair and reasonable in its dealings with customers and our Statement of Practice Investors leaflet sets out important terms and conditions, which apply to all investors.

Please ensure you read and retain the copy given to you when opening your account. Further copies are available from any of our branches or a member of our Savings Team on 0808 281 9308.

Savings products are available to UK residents only.

Leek United Building Society branches have a policy restricting the amount which can be withdrawn, in cash and cheque, in any one day.