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If we get it wrong we'd like to put it right

Our commitment to you

One of our core values is ’Help, when we get it wrong  - we will put it right.’

We strive to offer a consistent, first class customer experience but regrettably sometimes things go wrong.  If this happens, we want to know about it and help to put it right. 

If you wish to make a complaint it will be dealt with in line with our internal complaints procedure to ensure fair resolution.  To view our complaints proceedure please click here.