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Mission Statement and Our Values

Vision and Mission Statements

Vision Statement

We aim to be the local Society of choice for new and existing members, respected, trusted and renowned for our exceptional customer service.

Mission Statement

To excel in meeting the financial needs of our members and the service needs of intermediaries by providing high quality, competitive products, outstanding customer service and fair outcomes for customers.

Our Values

The Society believes that a clear and succinct statement of beliefs and values is a vital part of defining the corporate culture of our organisation.  This cultural message is seen as the foundation upon which policy, staff attitude, management approach and most importantly good customer outcomes rest.


  • We are honest, straightforward and trustworthy
  • We are easy to deal with
  • We treat customers as people not numbers
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