Keeping your details secure

At Leek United, we understand that it is our responsibility to ensure that any details we hold on our customers’ personal and financial details are kept secure and private.

We hope you find the following helpful ideas useful to enable you to do the same at home.

The basics

•  When disposing of bank statements, utility bills and receipts containing any of your personal details, bank or credit card details always try to shred or destroy before disposing of them.
•  Keep your bank/credit cards, building society passbooks, passport and driving licence or any other documents containing your personal details in a secure place.
• Do not allow anyone else to use your bank or credit card and do not give your pin number, password or security information to anyone else.
• Be cautious if someone calls you unexpectedly and asks for any personal details. If in doubt call the organisation they represent back on a number that you know to be correct (from a bank statement, letterhead, website or even by telephoning directory enquiries). Never call the organisation on the number the caller gives you.
• Do not keep your cheque book and bank/credit cards together.
• Check your credit report periodically to make sure no one else is obtaining credit using your identity.

Your Leek United Accounts

• Report any lost or stolen passbooks to us immediately on 0808 281 9308 or call into any branch so that we can take the necessary steps to protect your account.
• When Leek United calls any customer we verify that we are talking to the correct person by asking them security questions including personal details.

If you wish to check the call is genuine, ask the caller whether they are from our Customer Service Centre or one of our branches and call them back using a telephone number you know is correct. All our telephone numbers and contact details for our branches) can be found on the website or you can call our Customer Service Centre on 01538 384151.

• Regularly check your passbooks for any suspicious or unrecognised transactions.
• Always tell us if you change your name, address, telephone number or email address as soon as possible, so that we can ensure our records are kept up to date. We may need to contact you urgently if we have a concern about a transaction on your account.
• Never include your full personal details in an email to us or anyone else.

You can find out more about identity fraud and what you can do to protect yourself from the following sites:

www.actionfraud.police.uk - the UKs national fraud and internet crime reporting centre.

www.takefive-stopfraud.org.uk - Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.