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Coronavirus updates We're here to help

Coronavirus – We’re here to help

We understand you may be worried about the impact of Coronavirus (Covid-19) on both you and your finances. We want to reassure you that Leek United is here to help.

The health and safety of our members and our colleagues is our top priority. We have set up a dedicated team to closely monitor the latest developments and to act on official Government advice in order to keep you, our members, and our colleagues safe. 

We have completed a COVID-19 risk assessment, the results of which have been shared with our employees. We continue to take all reasonable steps to ensure the health and wellbeing of our people.

Looking after our members

In Leek United, we’re keeping our services available for the benefit of our members. If you cannot or would prefer not to visit us in person, please call your local branch or speak to one of our central support team. We will be happy to discuss the options available for you to manage your money without having to visit a branch.

To help us keep Leek United a safe place for our members and colleagues, we would respectfully ask that if you are feeling unwell, you do not visit our premises. You can contact us by telephone or email, and we can look after you that way.

Useful contacts:
Mortgages call free on 0800 783 0847
Savings call free on 0808 281 9308
Latest branch opening times below
Email leeksupport@leekunited.co.uk

 

Having difficulties in paying your mortgage?

Find out more

Help for Residential Landlords

Find out more

Managing your money at home

Find out more

Contact us now

We understand and appreciate you may be worried about your mortgage during these difficult times. If you are, please contact us immediately, we are here to help you. We can work with you to understand your financial problems and identify suitable solutions. You are not alone, we have helped many of our customers through similar difficult circumstances. 

Please do not leave it too late, contact us as soon as you can.

 

How can you contact us?

Call us 0800 783 0847

 

Email us at leeksupport@leekunited.co.uk

 

Submit a callback form which can be found on the 'Need Help' tab on the right of this page. 

 

What help is available to you? 

We can help with various temporary mortgage repayment options, these include, payment holidays, interest only repayments, reduced repayments, extend the term of your mortgage. We will work with you to find the most suitable solution for you.

View full details on what help is available to you here.

 

If you are experiencing difficulties as a result of your tenant(s) having issues with their finances, as either a direct or indirect result of Coronavirus, please get in touch. There are options available to help you through these unprecedented times which may include the option of a payment holiday of up to three months.

With over 150 years’ experience of serving our members, Leek United is a strong, safe and secure place for your savings. Remember that the first £85,000 of your savings with us is covered by the Financial Services Compensation Scheme - for full details of the scheme www.leekunited.co.uk/savings/useful-information/. During this time, we understand it may be difficult for you to manage your savings in the way you have done previously. We have therefore introduced some additional measures to help you manage your savings:
 

You can pay money into your savings account by cheque, through the post, or at your local branch.

 

You can pay money in directly using:
Sort code: 40-05-30   |   Account number: 74578031 and quote your account/roll number as eleven digits without any spaces or symbols.

 

You can withdraw your money by cheque, cash or faster payment at your local branch.

 

For cheque and faster payment withdrawals, you can write to us at the address below. Remember to sign your request, enclose your passbook and make your instructions clear. Please also provide a contact telephone number in case we need to contact you.

 

We’re here to help so please don’t hesitate to contact us if we can help in any way.

 

Savings Team - call us free on 0808 281 9308
 

Your local branch 
 

Email leeksupport@leekunited.co.uk
 

 

Latest branch & agency opening times

As building societies fall into the essential services category, we are trying to keep as many of our branches open as we are able to. We’ll continue to follow government guidelines across our branch network, and would respectively ask members to avoid visiting branches unless it is for essential transactions. If you do need to visit, please only enter our branches if you are wearing a face covering and respect social distancing requirements by staying at least two metres away from other members and our staff. If you feel unwell, please do not visit a branch at all.

All our branches are open weekdays from 9am to 1pm and Saturdays from 9.15am to 12pm.  The first hour of each day is dedicated to supporting our elderly and vulnerable members (9am to 10am).

We continuously listen to our members' feedback and we will continue to review the opening hours of all our branches on a regular basis.

Find directions to your local branch.

Our telephone support teams are available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

Depending on your enquiry please call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

You can also email us at leeksupport@leekunited.co.uk

We are experiencing higher than normal call volumes at the moment, please bear with us.

We sincerely appreciate your support and understanding during these unprecedented times.

As building societies fall into the essential services category, we are trying to keep as many of our branches open as we are able to. We’ll continue to follow government guidelines across our branch network, and would respectively ask members to avoid visiting branches unless it is for essential transactions. If you do need to visit, please only enter our branches if you are wearing a face covering and respect social distancing requirements by staying at least two metres away from other members and our staff. If you feel unwell, please do not visit a branch at all.

All our branches are open weekdays from 9am to 1pm and Saturdays from 9.15am to 12pm. The first hour of each day is dedicated to supporting our elderly and vulnerable members (9am to 10am).  

We continuously listen to our members' feedback and we will continue to review the opening hours of all our branches on a regular basis.

Find directions to your local branch.

Our telephone support teams are available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

Depending on your enquiry please call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

You can also email us at leeksupport@leekunited.co.uk

We are experiencing higher than normal call volumes at the moment, please bear with us.

We sincerely appreciate your support and understanding during these unprecedented times.

Our agencies are currently operating on reduced hours as below.

Stone: 9am to 1pm, Monday to Friday

Wirksworth: 9.15am to 1pm on weekdays, and 9.15am to 12pm on Saturdays

Find directions to your local agency.

Our telephone support teams are available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

We are experiencing higher than normal call volumes at the moment, please bear with us.

We sincerely appreciate your patience and support in these unprecedented times.

You can call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

You can also email us at leeksupport@leekunited.co.uk

 

Our telephone support teams will be available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

We are experiencing higher than normal call volumes at the moment, so please bear with us, and we sincerely appreciate your patience and support in these unprecedented times.

Depending on your enquiry please call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

 

You can also email us at leeksupport@leekunited.co.uk

How else are we supporting you?

To support our elderly and vulnerable members, we are dedicating an hour each day in our branches to provide you with a safe environment to manage your money. You have told us that first thing in the morning would be better for you. We have therefore changed the time to 9am to 10am. Our dedicated team will give you all the support we can. We would ask other members to avoid using our branches during this period if at all possible.

As a caring mutual building society, we have a great record of supporting the communities we serve and of helping those who need it most. That’s why we launched a campaign and raised over £26,000 for three local charities whose funding had been affected by the Coronavirus pandemic. 

The campaign involved all of our 200 employees who held more than 20 different events, including a virtual quiz, a charity auction and a 600 miles endurance challenge. These events generated £13,000 which was then matched by the Society pound for pound, leading to the incredible grand total of £26,000. 

Take a look at our campaign highlights here

 

We understand that when you lose someone close to you it is an emotional and distressing time when there is so much to consider and do. We are here to help you through this difficult period. You can call us on 0808 281 9308 to register a death, there is no need to visit your local branch. 

To help us keep Leek United a safe place for our colleagues, we are limiting external meetings, cancelling any large scale events and following the recommended guidelines for workplaces. We are also keeping our teams up to date with developments at all times.

In addition, we have received assurance that the trusted partners who provide services on our behalf are following official guidance and taking the right steps to maintain the safety of our members and colleagues.

Frequently Asked Questions - what can you do from the comfort of your own home?

Q: How can I withdraw money from my account?

A: We have a range of ways in which you can access your money without having to visit a branch; including sending faster payments and cheque withdrawals. To find out how we can help, please call our Savings Department on 0808 281 9308 and they will be happy to guide you through the options available to you.

Q: How can I pay into my account?

A: You don’t always need to visit a branch to pay into your account. Providing your account is able to receive incoming payments, you can make a payment by cheque or electronically. Please do not send cash in the post.

To send an electronic payment to your Leek United account you will need the following details:

Sort Code – 40-05-30

Account number – 74578031

Reference number – this is your 11 digit account number found in the front of your passbook.

Your reference number must be quoted to ensure your payment is not rejected.

For more information, support or if you are unsure if your account accepts incoming payments please call our Savings Department on 0808 281 9308, they will be happy to guide you through the options available to you.

Q: How can I open a new account?

A: You don’t need to visit a branch to open a new account. Visit our Savings page here to find out what accounts you can open by post, or alternatively, call our Savings Department on 0808 281 9308 and they will be happy to talk through the options available to you.

Q: How can I get my passbook updated?

A: You don’t need to visit a branch to get your passbook updated. Using our ‘Leek by Post’ service, you can post your passbook to your local branch. If you’d like a pre-paid envelope, please call our Savings department on 0808 281 9308 who will be able to arrange this for you.

If you only need to know your balance, please call your local branch team who will be happy to help.

Q: I would like to transfer my ISA from another provider to a Leek United Building Society ISA.

A: You can transfer all or part of an existing Stock and Shares or Cash ISA into a new Leek United Cash ISA. You don’t need to visit a branch to do this, please call our Savings Department on 0808 281 9308 and they will guide you through the options available to you.

Q: I am struggling to pay my mortgage.

A: Call our Mortgage Department on 0800 783 0847 who will be happy to guide you through the options available to you. Alternatively, visit our helpful page here which has further details on the options available to you. 

Q: How can I access financial advice?

A: Use our handy online guide for more information or if you’re interested in finding out how a financial adviser can help you, call us on 01538 384 151.

Q: How can I get a home insurance quote?

A: You can get an online home insurance quote using our website, to get a quote today please click here or call our insurance line on 0800 083 3783 to speak to a specialist who will guide you through the process.

Stay fraud safe

Fraudsters could be using Coronavirus (Covid-19) as an opportunity to target the public. 

The Take Five to Stop Fraud initiative by UK Finance and HM Government gives guidance and advice on how to stay fraud safe, please see further information here.

Fraudsters may call, text or email and pretend to be a genuine organisation, claiming they are dealing with Coronavirus related issues. They often use pressure tactics to stop you thinking about what they want you to do for them.

Leek United will never call, email or text and ask you to move money to another account or for your account details.

To be clear, we will never:

  • Encourage you to move funds from your own account into a different “safe” account.
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up-front fees for a repayment holiday.
  • Make home visits to collect mortgage arrears on your doorstep.
  • Demand an immediate payment of mortgage arrears over the phone.
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Anyone who approaches you claiming to be a Leek United employee and making one of the above requests is likely to be a fraudster.

Always remember to:

  • Stop – Take a moment to think. 
  • Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
  • Protect – Contact the building society or the bank from which you have made a payment immediately if you subsequently believe that you have been the victim of fraud.

Please stay vigilant and contact us if you have any concerns. We are here to help.

Helpful Information

We are aware that during this uncertain period everyone’s circumstances are unique. It is increasingly important to ensure everyone is getting the support and advice they need. We have comprised some useful links below which might be helpful for all different circumstances:

Independent support:

To view a list of independent support contacts for different circumstances, please see our free advice information page here.

Money Advice Service - The Money Navigator Tool gives money guidance based on your own situation if you’ve been impacted by the coronavirus pandemic.

Find out in 30 seconds:

  • The money issues you need to tackle first

  • How to stay on top of bills and payments

  • What extra help and support you’re entitled to

  • Where you can get free advice for debt, housing or redundancy

Please visit Money Advice Service here.

Well-being support:

For support and advice in relation to help mental health, please visit Mind.org.

For support and advice if you know someone is a victim of domestic abuse, please visit Gov.UK.

Keeping your children entertained:

Download our Humphrey the Camel colouring sheets here.

4 family ‘days out’ you can enjoy from your own home here.

We value your feedback

Hopefully this page has been useful, and you have found what you're looking for. If you think we can improve this page we would love to hear from you.

Please complete our quick survey here with any suggestions you might have.

Keeping you informed

If Government advice changes, we will update this page and our social channels to keep you informed. From all of us in Leek United, we extend our very best wishes. Please rest assured we are doing all we can to help you through the current situation.

Last updated: 5/10/2020