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Coronavirus updates We're here to help

Coronavirus – We’re here to help

We understand you may be worried about the impact of Coronavirus (Covid-19) on both you and your finances. We want to reassure you that Leek United is here to help.

The health and safety of our members and our colleagues is our top priority. We have set up a dedicated team to closely monitor the latest developments and to act on official Government advice in order to keep you, our members, and our colleagues safe. 

Looking after our members

In Leek United, we’re keeping our services available for the benefit of our members. If you cannot or would prefer not to visit us in person, please call your local branch or speak to one of our central support team. We will be happy to discuss the options available for you to manage your money without having to visit a branch.

To help us keep Leek United a safe place for our members and colleagues, we would respectfully ask that if you are feeling unwell, you do not visit our premises. You can contact us by telephone or email, and we can look after you that way.

Useful contacts:
Mortgages call free on 0800 783 0847
Savings call free on 0808 281 9308
Latest branch opening times below
Email leeksupport@leekunited.co.uk

Latest branch & agency opening times

As building societies fall into the essential services category, we will try to keep as many of our branches open as we’re able to.   

In line with the most recent Government advice to stay at home, we would respectfully ask members to avoid visiting our branches unless it is for essential activity. If you need to visit a branch please remain 2 metres apart. If you feel unwell, please do not visit a branch at all.

From 25 March 2020 our branches will be operating on reduced hours. These opening hours will be 9am to 1pm Monday to Friday inclusive and 9am to 12noon on Saturday, with the first hour of each day being dedicated to support our elderly and vulnerable members (9am to 10am).

Find directions to your local branch.

Our telephone support teams will be available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

We are experiencing higher than normal call volumes at the moment, so please bear with us, and we sincerely appreciate your patience and support in these unprecedented times.

Depending on your enquiry please call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

You can also email us at leeksupport@leekunited.co.uk

We thank you for your continued support during these difficult times, and will keep providing you with the latest information in relation to any changes to the opening hours of our Branches, Agencies and Customer Service Centre.

As building societies fall into the essential services category, we will try to keep as many of our branches open as we’re able to.   

In line with the most recent Government advice to stay at home, we would respectfully ask members to avoid visiting our branches unless it is for essential activity. If you need to visit a branch please remain 2 metres apart. If you feel unwell, please do not visit a branch at all.

From 25 March 2020 our branches will be operating on reduced hours. These opening hours will be 9am to 1pm Monday to Friday inclusive and 9am to 12noon on Saturday, with the first hour of each day being dedicated to support our elderly and vulnerable members (9am to 10am).

Find directions to your local branch.

We thank you for your continued support during these difficult times, and will keep providing you with the latest information in relation to any changes to the opening hours of our Branches, Agencies and Customer Service Centre.

From 25 March 2020 our agencies will be operating on reduced hours. These opening hours will be:

Stone: 9am to 1pm Monday to Friday

Wirksworth: 9:30am to 1pm Monday to Friday, Saturday 9:30am till 12noon

Find directions to your local agency.

 

Our telephone support teams will be available weekdays 9am to 5pm, and Saturdays 9am to 12noon.

We are experiencing higher than normal call volumes at the moment, so please bear with us, and we sincerely appreciate your patience and support in these unprecedented times.

Depending on your enquiry please call us free on:

Mortgages 0800 783 0847

Savings  0808 281 9308

 

You can also email us at leeksupport@leekunited.co.uk

Support for our Mortgage Customers

Find out more

Help for Residential Landlords

Find out more

Support for Savings customers

Find out more

If you have been financially impacted by Coronavirus and you’re worried about how you’re going to pay your mortgage, please contact us. We’re here to help with a range of available options for you. You may wish to:
 

Agree a payment holiday of up to three months as outlined in the Chancellor’s address on Tuesday, 17 March 2020. 

 

Agree a reduction on your monthly payments for three months.

 

Extend the term of your mortgage to reduce the monthly payments.

 

Change the way you make your payment or the date of your direct debit.
 

We will ensure that the Coronavirus-related payment holiday does not negatively impact on your credit file.

 

Together we can review your individual circumstances to find a solution that is right for you. 

 

Please get in touch with us to discuss any concerns you may have so we can work to find the best solution for you at this difficult time.  

 

Call us 0800 783 0847

 

Email us at leeksupport@leekunited.co.uk

 

If you are experiencing difficulties as a result of your tenant(s) having issues with their finances, as either a direct or indirect result of Coronavirus, please get in touch. There are options available to help you through these unprecedented times which may include the option of a payment holiday of up to three months.

With over 150 years’ experience of serving our members, Leek United is a strong, safe and secure place for your savings. Remember that the first £85,000 of your savings with us is covered by the Financial Services Compensation Scheme - for full details of the scheme www.leekunited.co.uk/savings/useful-information/. During this time, we understand it may be difficult for you to manage your savings in the way you have done previously. We have therefore introduced some additional measures to help you manage your savings:
 

You can pay money into your savings account by cheque, through the post, or at your local branch.

 

You can pay money in directly using:
Sort code: 40-05-30   |   Account number: 74578031 and quote your account/roll number as eleven digits without any spaces or symbols.

 

You can withdraw your money by cheque, cash or faster payment at your local branch.

 

For cheque and faster payment withdrawals, you can write to us at the address below. Remember to sign your request, enclose your passbook and make your instructions clear. Please also provide a contact telephone number in case we need to contact you.

 

We’re here to help so please don’t hesitate to contact us if we can help in any way.

 

Savings Team - call us free on 0808 281 9308
 

Your local branch 
 

Email leeksupport@leekunited.co.uk
 

 

How else are we supporting you?

To support our elderly and vulnerable members, we are dedicating an hour each day in our branches to provide you with a safe environment to manage your money. You have told us that first thing in the morning would be better for you. We have therefore changed the time to 9am to 10am. Our dedicated team will give you all the support we can. We would ask other members to avoid using our branches during this period if at all possible.

Regrettably some people are using the Coronavirus to target individuals for fraud scams. They may call text or email and pretend to be a genuine organisation, claiming they are dealing with Coronavirus related issues. They often use pressure tactics to stop you thinking about what they want you to do for them.

Leek United will never call, email or text and ask you to move money to another account or for your account details.

To be clear, we will never:

  • Encourage you to move funds from your own account into a different “safe” account.
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up-front fees for a repayment holiday.
  • Make home visits to collect mortgage arrears on your doorstep.
  • Demand an immediate payment of mortgage arrears over the phone.
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Anyone who approaches you claiming to be a Leek United employee and making one of the above requests is likely to be a fraudster.

Always remember to:

  • Stop – Take a moment to think. 
  • Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
  • Protect – Contact the building society or the bank from which you have made a payment immediately if you subsequently believe that you have been the victim of fraud.

Please stay vigilant and contact us if you have any concerns. We are here to help.

As a caring mutual building society, we have a great record of supporting the communities we serve and of helping those who need it most. We are currently contacting local charities to explore how we could support them at this challenging time.

To help us keep Leek United a safe place for our colleagues, we are limiting external meetings, cancelling any large scale events and following the recommended guidelines for workplaces. We are also keeping our teams up to date with developments at all times.

In addition, we have received assurance that the trusted partners who provide services on our behalf are following official guidance and taking the right steps to maintain the safety of our members and colleagues.

Keeping you informed

If Government advice changes, we will update this page and our social channels to keep you informed. From all of us in Leek United, we extend our very best wishes. Please rest assured we are doing all we can to help you through the current situation.

Last updated: 24/03/2020