We provide a great service to our customers
At Leek United we are committed to the highest standards of customer care and we want to know what you have to say about our services and our products.
Your valued feedback will help us to ensure that we design products and services to meet your needs. If we get things wrong your complaints will be dealt with in line with our internal complaints procedure to ensure fair resolution.
In order to view our complaints procedure, please click here.
However, it is always pleasing to know that we are providing our customers with continued outstanding customer service. This is evidenced by the excellent customer feedback which we have received during 2015.
Some of this feedback is shown below for your information:
- Dan & Marjorie provided full information and were very efficient. They pre-empted any issues by seeking additional information and kept me informed throughout my mortgage application. Top marks to them both! (Hanley branch)
- I would like to thank Jayne Fallows for all the help, advice and support that we received during our house sale. (Uttoxeter branch)
- Linda and Tina were extremely helpful at all times and I would 100% recommend Leek United! (Direct mortgage sales)
- Tracey Beaumont made it very easy to make increased payments and capital repayments on an ad hoc basis. Special thanks to her for all her help over the years. (Mortgage administration department)
- I am in the final stages of arranging my third BTL mortgage with your society and feel it appropriate to express my thanks for the help and efforts of your staff. I have mainly dealt with Lynne Ball, but whoever answers the call is invariably polite and always prepared to do their best. It is people like these who encourage me to do business with the Leek United. I have currently, or in the past, dealt with a good number of mortgage lenders, but I can honestly say your Society is the best I have used and you offer some really good rates too. I recently re-mortgaged one of my properties to yourselves from Virgin Money because of their [in my opinion] very poor attitude to customers compared to that exhibited by your staff. Please pass on to those concerned my sincere appreciation and thanks and keep up the good work!!
Leek United would like to thank you for the feedback we have received – it makes everything we do worthwhile.
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