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Free advice information

Useful free sources of help and advice

Alongside the contact details below, some useful information which might be of help.

Downloadable information:

Leek United Building Society
'Struggling to pay your mortgage'
Our leaflet provides a number of helpful organisations who may be able to help you if you're struggling to pay your mortgage.

Money Advice Service
'Problems paying your mortgage' - advice on what you need to do now if you're struggling to pay your mortgage and how to get back on track.

National Homelessness Advice Service (NHAS)
'Are you worried about your mortgage' - advice on what you should do and who to contact if you think you will find it difficult to pay your mortgage.

Building Societies Association (BSA)
'Can't pay your mortgage? Help is at hand.' - a useful leaflet produced by our trade body.

Money Advice Trust

To confidentially discuss any repayment issues you may have, please contact the following team between the hours of 9am and 5pm.
Tel number - 0808 168 8570
Email -

Address: 50 St. Edward Street, Leek, Staffordshire. ST13 5DL

Shelter 0808 800 4444 (freephone)

Offers you help with housing, mortgage debt or problems with welfare benefits. Phone the free housing advice helpline from 8am to 8pm, seven days a week (some mobile phone networks may charge for calls to this number).

Citizens Advice (UK and Northern Ireland) 0344 411 1444

StepChange Debt Charity 0800 138 1111 (freephone)

Offers a structured programme of advice on how to manage your money.

Money Advice Service 0800 138 7777 (freephone)

National Debtline 0808 808 4000 (freephone)

Provides a free, confidential and independent telephone advice service.

Business Debtline 0800 197 6026 (freephone)

Free, confidential and independent advice for self-employed people and small businesses.

Payplan 0800 280 2816 (freephone)

Free confidential advice on debt problems.

Pension Wise 0800 138 3944

Free and impartial government guidance about your defined contribution pension options.

Pension Advisory Service 0800 011 3797

Free, independent and impartial information and guidance about pensions.

Macmillan Financial Guidance Service 0800 808 0000

Offer financial advice for cancer sufferers and survivors.

The Community Legal Service - 0845 345 4 345

Aims to make it easier for the public to get legal help and advice - look on its website for details of agencies in your area.

Jobcentre Plus Office

Your local office can tell you if you are eligible for any state benefits - look in your phone book for details.


(money, tax and benefits link) for information about tax credits.