Call us on

0808 169 7453



Ask us your question

Need help?

Having difficulties in paying your mortgage?

Coronavirus - are you worried about your mortgage payments?

If you have any worries about how you’re going to pay your mortgage and you’ve been financially impacted by the coronavirus - please call us free on 0808 168 8570, or fill in the enquiry form at the bottom of the page. Together we can review your individual circumstances to find a solution that’s right for you.

Financial difficulties

We all know that circumstances change, which can leave you struggling financially. Whilst many of us prefer to think ‘well, it’ll never happen to me’, it’s all too easy to get into the sort of financial difficulty that could, unfortunately, put your home at risk.

The sooner you get in touch with us, the earlier we can help you. If you have already fallen behind with your mortgage payments, or are worried that this could happen, please contact us as our dedicated team is here to help.

It is better to take action, as the worst thing you can do is…nothing! Together, we can work out the best option for your individual circumstances.


Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

Options available to you

It is important to not bury your head in the sand - there are options available to you.

Show more

Look at your Income & Expenditure

Have a look at our Income and Expenditure form.

Show more

Free advice agencies

There are several advice agencies available who offer knowledge and support when it comes to your finances.

Show more

Survival Guide

Check out our helpful survival guide when looking to whip your finances into shape.

Show more

How we can assist you

We will:

– Contact you as soon as possible to discuss your problem.

– Liaise with a debt advice agency on your behalf provided you have given us your written authority to do so.

– Give you reasonable time to pay back your debt.

– Only commence proceedings to repossess your home if we cannot solve the problem with you.


We might be able to:

– Arrange a new payment plan with you.

– Change the way you make your payments, or the date you make them.

– Allow you to pay back your mortgage over a longer period of time (this would reduce your monthly payments but you would then pay more interest to the Society over the mortgage term).

– Change your mortgage repayment method for a limited period of time.

– If we can make one of these arrangements with you, we will explain how it would work and give you time to consider it.

– If we cannot offer you any of these options we will tell you why. We may agree to you remaining in your home and allow you to sell the property yourself depending on the circumstances.

Unsure about anything? Just contact us below or call 0808 168 8570