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Joining the team at the friendlier face of finance

IT Operations Engineer

Leek United is a highly admired financial services provider, independent, strong and deeply committed to its mutual status.

It is our mission to excel in meeting the financial needs of our members by providing high quality competitive products but, more importantly, by providing exceptional customer service and IT is essential to this success.

The IT Operations team provides a single point of contact for internal IT customers and external third party service providers. The IT Operations Engineer manages communication, initial diagnosis, prioritisation and resolution or fulfilment of all incidents and requests according to agreed service levels.

IT Engineers are involved in project delivery by contributing to service design and completing technical implementation. Engineers are responsible for managing customer expectations and are expected to act as a positive representative of the department at all times.

What you’ll do:

  • Design build and deploy IT systems and infrastructure projects to deliver new capabilities for the Society
  • Diagnosing and resolving incidents and requests including investigation and troubleshooting.
  • Performing daily system checks and responding to real-time alerts from monitoring.
  • Implementing standard changes and requests.
  • Identifying and implementing security best practices
  • Responding to Service Desk phone calls and emails from internal IT consumers.
  • Managing hardware break/fix and coordinating engineer to site activities for the branch network.
  • Maintaining technical knowledge and awareness of industry developments.

What you’ll need:


  • Microsoft Windows Server (Active Directory, Group Policy, DHCP, DNS, WSUS)
  • Microsoft Deployment Toolkit
  • VMware vCenter, Site Recovery Manager (SRM) and ESXi.
  • EMC VNX & Data Domain Storage
  • Veeam Backup & Replication
  • Enterprise server hardware including lights out management (e.g. iLO)
  • LAN and WAN Networking (Routing and switching protocols, IP addressing, network devices and functions, patching and troubleshooting techniques)


  • Microsoft Office 365 (Exchange Online, SharePoint Online)
  • Microsoft Exchange (On Premise)
  • Microsoft SharePoint (On Premise)
  • Firewalls (CheckPoint or Fortinet)
  • Solaris 10
  • Oracle RDMS
  • SQL Server
  • Sophos Anti-virus

Relevant Qualifications

  • Microsoft Certifications (MCSE/MCSA)
  • VMware VCP
  • EMC Associate Certifications
  • ITIL Foundation in Service Management

To apply for this position, please complete the application form and e-mail this to or post to HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffs, ST13 5DL.  (Tel: 01538 384151)  (Strictly no recruitment agencies).

Closing Date – 31st January 2019

Interview Date – 6th February 2019

To view the full job description and benefits package for this vacancy, please click on the relevant link.


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