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Joining the team A proud mutual society you can depend on


Location: Flexibility offered to split your working week between home and our Customer Service Centre in Leek, Staffordshire.

Closing date for your application: 3 December 2021.

Salary: £18,320 plus benefits.

Employment type: Full-time, permanent position.

Hours per week: 35 hours per week, worked flexibly between the hours of 8:00am and 6:00pm, Monday to Friday.


The Organisation

Leek United Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and we’re on a mission to become even stronger.

We’re a great place to work too with a strong sense of family – in a recent Best Companies survey, more than 8 out of 10 colleagues said that they were proud to work for Leek United, recommending us as a great place to work. And we want to make things even better.

As part of our plans to grow and become stronger, we’re investing in changes across the business. From launching a digital platform for our members, to further developing our staff so that they can excel at what they do with great opportunities to progress.

We’re also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees and the local community.

What you’ll receive

A job as a Savings Assistant marks the start of your journey with Leek United and working with us is rewarding in every sense. We give you the training you need to succeed in your role and opportunities to develop and progress your career here. We offer a competitive pay and benefits package alongside providing the opportunity to save for your future with our enhanced pension scheme. Should anything happen to you whilst you work for us, we also provide life assurance equivalent to four times your salary. We’re also open to discussing working flexibly.

The Role

Our Savings Assistants are an essential part of the Society, relied upon to provide a first-class service to our savings and digital customers. The exceptional customer experience that we provide gives great confidence in the Society and builds long term relationships.

We are looking for someone who is able to demonstrate customer service excellence whilst also working well as part of a team for this challenging and varied role.

This is a great opportunity for someone with excellent administration skills who is seeking an interesting and varied role in financial services. So, if you like to mix admin work with customer interaction, can work efficiently and do what it takes to help our members save towards their goals, you may be just the person we need to help us deliver an exceptional service for our members.

We are looking for a full-time Savings Assistant who can work flexibly Monday to Friday.  Saturdays may be required from time to time to cope with periods of high demand.  So, if this sounds like something you’d thrive at, we’d love to hear from you.


  • Deal accurately and efficiently with savings enquiries from members and other third parties over the phone and by correspondence, whether this be post or electronically
  • Process and administer savings accounts in line with customer instructions and Society’s processes
  • Use your attention to detail skills to check the accuracy of savings documentation submitted to the team
  • Co-ordinate and process mailings to customers


  • Ideally, you will have previous experience of completing administration tasks in a customer service environment
  • The ability to plan and organise so that the needs of our members are met in an efficient manner
  • A friendly, energetic communication style with your colleagues and our members
  • The ability to react positively to changes and work efficiently when things get busy


So, what are you waiting for…? 

Apply now for this position by emailing your CV to

Or, post to HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffordshire ST13 5DL

To arrange an informal chat about the role, please give us a call on 01538 384151. 

(Strictly no recruitment agencies).

Interviews - TBC


To view the full job description for this vacancy, please click on the relevant link.

Job description – Savings Assistant

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