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Joining the team A proud mutual society you can depend on


The Organisation

Leek United Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and we’re on a mission to become even stronger.

We’re a great place to work too with a strong sense of family – in a recent Best Companies survey, more than 8 out of 10 colleagues said that they were proud to work for Leek United, recommending us as a great place to work. And we want to make things even better.

As part of our plans to grow and become stronger, we’re investing in changes across the business including the launch of a digital platform for our members, transforming our branch network and evolving our processes to deliver efficiencies for staff and members alike. We’re also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees and the local community.

A core foundation of the Society’s strategy is to retain and grow our mortgage book and we’re now looking for a Mortgage Administrator who will provide a first-class service to our borrowers.

The Role

As a Mortgage Administrator you will support our members by servicing their mortgage accounts, building customer loyalty for long term relationships with the Society.

We are looking for an enthusiastic individual to join our team to help us deliver the highest standards of customer service in a compliant, timely, accurate, professional and friendly manner.

Flexibility around working hours, and working Saturday mornings on occasions, is required.

What you’ll do

The role of Mortgage Administrator covers the lifecycle of a mortgage, from the release of completion funds to sending out title deeds following the repayment of a mortgage. Responsibilities generally include:

  • Administer requests to make changes to accounts including changes of names and addresses, changes to payment methods, part and full repayment of the mortgage and production of redemption statements ensuring penalties and charges are accurate
  • Release of mortgage funds in a timely and accurate manner

What you’ll need

Ideally, you will have previous experience of working in a mortgage environment in an administration type role. Alongside this you will have good organisational skills and be able to prioritise your own workload.

As an excellent communicator, you will have experience of working as part of a team and will be confident in supporting our customers over the telephone and via letter, taking ownership of queries through to completion.

You will need the ability to adapt to any given situation and work well under pressure to ensure our members receive the highest level of service.

What you’ll receive

In return for the experience, commitment and drive you’ll bring to this role, you’ll receive a highly competitive pay and benefits package alongside the opportunity to save for your future with our enhanced pension scheme. Should anything happen to you whilst you work for us, we also provide life assurance equivalent to four times your salary. We’re also open to discussing working flexibly.


To apply for this position, please complete the application form and e-mail this with your CV to or post to HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffordshire ST13 5DL.  (Tel: 01538 384151) 

(Strictly no recruitment agencies).

Closing Date – 23 September 2021

Interviews - TBC


Job description – Mortgage Administrator

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