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Joining the team A proud mutual society you can depend on


Location: Flexibility offered to split your working week between home and our Customer Service Centre in Leek, Staffordshire.

Closing date for your application: 11 February 2022.

Salary: Between £20k and £28k dependent on experience, plus benefits.

Employment type: Full-time, permanent position.

Working hours: 35 hours per week worked to a shift pattern:

  • Monday to Friday 0800 – 1800
  • Saturday 0800 – 1300


The Organisation

Leek United Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and we’re on a mission to become even stronger.

We’re a great place to work too with a strong sense of family – in a recent Best Companies survey, more than 9 out of 10 colleagues said that they were proud to work for Leek United, recommending us as a great place to work. And we want to make things even better.

We’re also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees and the local community.

You’ll be joining the business at an exciting time as we look to grow, supporting change projects like the launch of our digital platform as well as making our processes more efficient for the benefit of both our staff and our members.

The Role

The IT Operations team provides a single point of contact for internal IT customers and external third-party service providers. As an IT Service Desk Analyst, you’ll be joining an established team who are highly motivated and driven to achieve goals to help our Society grow.

This is a fantastic opportunity for someone with knowledge of all aspects of IT customer service preferably within a service desk environment, being able to work to deadlines and resolution SLAs. You will need to be results focused and methodical in troubleshooting, with excellent organisational skills and the ability to manage multiple support tickets and operational tasks. You’ll have a confident manner when dealing with people and establishing collaborative working relationships with colleagues of varying levels across the business.


  • Responding to Service Desk phone calls and emails from internal IT customers.
  • Diagnosing and resolving incidents including investigation and troubleshooting.
  • Implementing standard changes and fulfilling service requests.
  • Performing daily system checks and responding to real-time alerts from monitoring.
  • Managing hardware break/fix and coordinating engineer to site activities.
  • Managing third parties in an incident and request scenario.



  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Working knowledge of end user hardware and peripherals.
  • Basic understanding of computer networks (components, cabling and IP addressing).
  • Managing basic Active Directory objects (users, security/distribution groups).


  • Microsoft Group Policy experience.
  • Understanding of Microsoft Office 365 services and applications.
  • Managing users within a VDI environment.
  • Administering phone systems (e.g. users, call groups).


In return for your experience, you’ll receive a highly competitive pay and benefits package alongside the opportunity to save for your future with our enhanced pension scheme. We also provide life assurance equivalent to four times your salary. Along with being open to discussing working flexibly.

What benefits are on offer

  • Enhanced Pension Scheme
  • 23 days paid holiday per annum plus bank and public holidays
  • Holiday purchase scheme
  • Employee assistance programme
  • Free BUPA health screening
  • Life assurance of 4 times your annual salary
  • Friendly working environment
  • Free on-site parking
  • Complimentary refreshments


We are looking for a full-time customer service orientated IT Service Desk Analyst with a friendly approach who can work flexibly Monday to Saturday. So, if this sounds like something you’d thrive at, we’d love to hear from you.

So, what are you waiting for…?

Apply now for this position by emailing your CV to

Or, post to: HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffordshire ST13 5DL. (Tel: 01538 384151) 

(Strictly no recruitment agencies).

Interviews – TBC


To view the full job description for this vacancy, please click on the relevant link.

Job Description – IT Service Desk Analyst

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