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Joining the team A proud mutual society you can depend on


The Organisation

Leek United Building Society is a highly admired financial services provider, strong, independent and deeply committed to its mutual status. And we’re investing in becoming even stronger.

It’s our focus on providing exceptional service that makes us stand out – more than 95% of our customers are satisfied with their experience of the Society. And we’re a super place to work with a strong sense of fun and family – in a recent Best Companies survey, more than 8 out of 10 colleagues said they were proud to work for Leek United and would recommend us as a great place to work.

The Society is embarking on a significant and exciting programme of technology investment. We’re delivering a digital self-service capability for our savings customers which will enable them to transact and service their accounts online and we’re looking to invest in our branch network over the coming years too.

If you’re passionate about customer service and looking for a new opportunity, we would love to hear from you.

The Role

An exciting opportunity has arisen for a part-time Customer Assistant to join our teams based at our Ashbourne branch.

Hours of work would be 31 per week. Worked between the hours of:

Monday to Friday – 9.00am – 6.00pm, plus Saturday 9.00am – 4.00pm (worked to a rota).

Working as part of a team, you will build relationships with existing and new customers, promote the Society’s products and services, both face to face and over the telephone, whilst delivering first class customer service and ensuring the Society’s corporate objectives are met. You will need to be genuinely customer focused and committed to high levels of service delivery.

You will need to demonstrate flexibility as working from other branches may be required from time to time, to meet operational demand. Therefore, a full driving license is essential.

You will process daily cash transactions accurately, help with a wide range of enquiries regarding our products and services whilst working with your colleagues to provide the right solutions to meet customer needs.

The role involves a combination of counter-based transactions, customer interviews and administrative duties.

Skills & Experience

  • Experience of working in a customer service environment is essential.
  • Excellent customer service skills are essential.
  • Ability to work as part of a team is essential.
  • Ability to identify customer needs is essential.
  • Ability to work on own initiative, demonstrating a can-do approach and be willing to learn is essential.

Key Benefits

  • Highly competitive salary and benefits
  • 35 hour working week
  • Contributory Stakeholder Pension Scheme
  • Life Assurance - 4 times your annual salary


To apply for this position, please complete the supporting information form and e-mail this along with your CV, to or post to HR Department, Leek United Building Society, 50 St Edward Street, Leek, Staffs, ST13 5DL. (Tel: 01538 384151)

(Strictly no recruitment agencies).

Closing Date – 10 May 2021

Interview Date – TBC

To view the full job description for this vacancy, please click on the relevant link.

Job description – Customer Assistant

External Supporting Information form

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