At Leek United, we work hard to ensure the safety and privacy of our members personal and financial details.  Here are a few helpful ideas to enable you to do the same at home.

The basics

• When disposing of bank statements, utility bills and receipts containing any of your personal details, bank or credit card details  always try to shred or destroy before disposing of them.  If you do not have access to a shredder why not burn them with your garden rubbish.
  
  
• Keep your bank/credit cards, building society passbooks, passport and driving licence or any other documents containing your personal details in a secure place.
  
  
• Do not allow anyone else to use your bank or credit card and do not give your pin number, password or security information to anyone else.
  
  
•  Be cautious if someone calls you unexpectedly and asks for any personal details. If in doubt call the organisation back on a number that you know to be correct, from a bank statement, letterhead, website or even by telephoning directory enquiries.  Never call the organisation on the number the caller gives you.
  
  
• Do not keep your cheque book and bank/credit cards together.
  
  
• Check your credit report periodically, make sure no one else is obtaining credit using your identity.

Your Leek United Accounts

• Report any lost or stolen passbooks to us immediately on 0844 980 0460, or call into any Branch so that we can take the necessary steps to protect your account.
  
  
• When Leek United calls customers we verify that we are talking to the correct person by asking them security questions including personal details. If you wish to check the call is genuine, ask the caller whether they are from our Head Office or one of our Branches and call them using a telephone number you know is correct.  All our numbers can be found on the website.
  
  
• Regularly check your passbooks for any suspicious or unrecognised transactions.
  
  
•  Always tell us if you change your name, address, telephone number or email address   as soon as possible, so that we can ensure our records are kept up to date.   We may need to contact you urgently if we have a concern about a transaction on your account.
  
  
•  Never include your full personal details in an email to us or anyone else.
  
   
  You can find out more about identity fraud and what you can do to protect yourself from the following sites:-
  
  
  www.identityfraud.org.uk which is operated by CIFAS the UK's Fraud Prevention Service.
  
  
  www.identity-theft.org.uk which is operated by the Home Office.