Mission statement

Our mission at Leek United is that we are committed to making sure that each and every customer enjoys advice and service of such quality that it sets us apart from our competitors.  As a customer for financial services, your choice in the market is almost without limit and we know we must excel in what we do for you.

It is our mission to excel in meeting the financial needs of our members by providing high quality, competitive products and outstanding customer service.

OUR VALUES

To achieve our mission we will adhere to a strict set of values.  The following six key values will inform the way we conduct our business relationships with customers, staff and other stakeholders.

Members/Product Value 

We will act in our members' best interests by listening and responding to their needs and opinions and ensure that we offer them competitive, value-for-money products.

Professional Service 

We will provide an excellent, friendly, high quality service through our head office, branch network and other appropriate channels, ensuring that the diverse needs of customers are met.

Staff

We will promote a caring, challenging and productive team environment in which staff are encouraged to contribute to the society's objectives through performance recognition.

Mutuality

We will promote the benefits of mutuality to reinforce loyalty - from our members and from the local communities which we serve.

Fairness

We will deal with our customers and staff fairly, honestly and with the highest integrity, reflecting our belief that openness and trust are fundamental to fostering long-term, rewarding relationships.

Financial Strength 

We will continue to run our business prudently to ensure we maintain a financially strong and stable society.